Policies

Studio Policies 2020/2021

Welcome to MTC Music Academy! We are SO excited you are here! Here's everything you need to know about being an Academy Member.

Academy Membership and Tuition

What’s included in my Academy Membership?

*30 guaranteed lessons If you joined In September. Lessons will be prorated depending on when you join

What are flex weeks?

Cancellation Policy and Tardiness

Studio Membership Cancellation Policy

If you or your teacher are sick, are going on vacation, or just need a mental health day,
we got you covered. No need to reschedule; just make it up during the next flex week.
However, our teachers are freelance artists and have multiple schedules to maintain. We
require at least 24 hours notice so our teachers can adjust their schedules accordingly. If
you cancel within the 24 hour window (unless it's an emergency of course), you miss the
benefit of that lesson and cannot make it up during flex weeks.

Tardiness/Absence

We value your time by showing up 100% for you. We expect the same from you! If you’re
running late, please notify your teacher ASAP. If you are more than 15 minutes late, your
teacher reserves the right to leave. If student is a no show, unless it was an emergency
that didn’t allow them to contact us, they lose the benefit of that lesson and cannot make
it up during Flex weeks.

Changes to Membership

Changing Lesson Time

Once you’ve set your lesson time for the year, it must remain the same until the end of
season. If you have an extended conflict, please see “Pausing Academy Membership" or
you may choose to unenroll and return later. However, we understand, especially at the
beginning of year, schedules are not always settled. So choose the time you think is best
and we'll lock it in after the first month. And as always, we will work with you if something
comes up so just let us know and we can discuss options!

Pausing Academy Membership

If something comes up that requires you to take a few weeks break, you can pause your
membership and we will hold your spot for you. There will be no refunds and we will treat
your missed lessons as approved “cancellations.” You’ll have the option to make them up
during your flex weeks. If it will be longer than a few weeks I suggest leaving the studio
and re-enrolling if/when you’re free again. (See “Cancelling Academy Membership)

Cancelling Academy Membership

If at any point you want to cancel your membership, we will of course be very sad, but
understanding. We also require at least 30 days written notice. There will be no refunds
for any prior services or services within that 30 days. If you decide to come back, yay!
However, we cannot guarantee your same time slot or a spot at all. This will depend on
enrollment numbers and availability in your teacher’s schedule. You must also pay the
Membership Enrollment fee of $50 again.

Online lessons

The impact of the new coronavirus disease, COVID-19, is being felt around the world. We
believe we are better when we work together. It’s important for us all to take the
necessary steps to keep ourselves, our loved ones, and our local and global communities
safe and supported. So we will conduct all lessons online indefinitely, until we feel It's safe
to continue In person.

What you'll need for your online lessons

Student Expectations

As an elite student of MTC Music Academy, you agree to the following:

Performance Opportunities

Winter and Spring Recitals

Monthly Masterclasses

Communication

We really value open and honest communication here at MTC. We want to make sure
you always heard. Please feel free to contact us any time with any concerns or questions!

Communication with Tegan

Communication with your Teacher

Studio Calendar 2020/2021

Have any questions?